Shipping & Returns

Q: What shipping options are available?

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: Do you ship outside of the USA?

We (do not) ship outside of the USA.

Q: Do you ship to Alaska and Hawaii?

We (do not) ship to Alaska and Hawaii.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


FAQ

Q: What are your hours of operation?

We are open M-F from 8:00 AM to 5:30 PM and on Saturday 9:00 AM to 3:00 PM.

Q: Do I need an appointment?

No. An appointment is not necessary. We accept drop offs all day everyday.

Q: How long does it take to spray in a Bedliner?

Actual time is about 2 hours. We will be able to give you a more exact time when you drop off.

Q: Can I drop off my truck the day before?

Yes, if you arrive before 5:30 PM the day before we will keep your truck inside overnight. If you arrive after 5:30 PM, park it in the front of our lighted parking lot and insert your keys into the key drop located in our front door.

Q: Can I drop off my truck and wait for it?

Yes, however you should be prepared to wait about 2-3 hours. There are restaurants, movie theaters, and shopping near by that we can take you to during this time.

Q: What type of payment do you accept?

We accept Cash, Debit, Visa, Mastercard, Drive Card, American Express, and Discover Card.

Q: Do you price match the competition?

On most parts yes! Some parts may be discontinued and one of our competitors may have a lot of them in stock. They may lower the price just to clear out the old inventory as we do from time to time.

Q: What colors are available?

We can spray almost any color you choose. We can even get the paint code from your vehicle for an exact match.

Q: What type of warranty do you provide?

We provide you with a limited lifetime warranty including material and labor costs against peeling, chipping or cracking for as long as you own the truck. Damages caused by abuse or by an accident are not covered.

Q: Is my Spray Liner Warranty Good Anywhere in the US?

Yes, We have authorized dealers throughout the USA. You can take your truck to any of them provided you show them your receipt of purchase.

Q: How thick do you spray on the Bed Liner?

It is sprayed up to 1/4" thick on the floor and up to 1/8" thick on the front wall, sides and over the rails.

Q: How long does it take for the Spray in bed liner to cure?

Your Liner is cured to touch and light use when you pick it up. We suggest that you wait 24 hours before washing and placing anything over 50 lbs in the bed of your truck. After 24 hours there are no restrictions.

Q: Will extreme weather conditions affect my Liner?

No, your Liner will withstand temperatures up to 240 degrees down to 50 degrees below Zero. It will not warp or crack. It does not heat up even when exposed to direct sunlight.

Q: Will fertilizer or chemicals affect my Liner?

No, the liner resists fuels, fertilizers, and most corrosive chemicals.

Q: How do I keep my Spray Liner Clean?

Wash it as you would the rest of your vehicle, or just hose it out with water. You may pressure wash or pre-treat with a detergent and a brush for heavy soil. Do not use silicon-based products on your lining, as they will reduce its skid resistance. Periodically applying our Bed Liner Conditioner after cleaning will keep the lining in top condition.

Q: How much weight is added to my truck?

Your Liner will add between 45 and 65 lbs to the weight of your truck depending on the size of your truck bed.

Q: Will a Liner reduce cargo slippage, vibrations and noise?

Yes, Liners are textured, rubber-like surface will keep your cargo in place, reduce vibrations and noise and provide a more sure-footed surface.

Q: In the event of damage is the Liner easily repairable?

Yes, there are a number of ways to repair a Liner depending on the severity of the damage but in all cases it can be brought back to it's original condition.

Q: Do I get my Liner before or after my 5th wheel hitch?

Get the Liner first. You can easily drill through the liner to install the hitch. If the hitch is already installed, the proper thing to do would be to remove the hitch prior to starting the installation of the bed liner.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Truxx Outfitters to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Truxx Outfitters brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Truxx Outfitters, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Truxx Outfitters offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Truxx Outfitters takes great pride in having you as a customer and we will ensure your privacy as a customer. Truxx Outfitters does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

truxxoutfitters.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Truxx Outfitters seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Truxx Outfitters reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Truxx Outfitters, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@truxxoutfitters.com.

We are confident that your visit to Truxx Outfitters is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888.250.4844.